Vinted complaint: Refund not received and Vinted Help Center is not willing to solve the issue
Filed 27 Sep 2023 by Emma
A while ago this month I bought an item on Vinted. The seller has not sent it, which resulted in my order being cancelled. Part of it was paid with iDeal, and should have returned to my bank account. Vinted states that it has been, but I have not received the refund (123.94 euros).
As proof, Vinted asks my bank to send a bank statement to prove that I have not received the amount. ING bank does not have such a statement that can be issued. Vinted doesn’t want to solve it if I don’t provide that statement, so basically the problem is impossible to solve and I am losing my money (and time) over this. It’s really disappointing!
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