Vinted complaint: Refusal to compensate for miscalculated postage
Filed 4 Nov 2023 by R
I am a seller on Vinted. During a period when Vinted appeared to be experiencing technical issues, a buyer purchased multiple items from me and the website automatically assigned a postage cost – I was not given the option to select a postage cost (as is the usual procedure). I was then charged more when posting the item.
I have reached out to Vinted on multiple occasions, quoting their own publicly available advice that they provide compensation in these instances. They have refused to provide any compensation and now have refused to discuss the matter further. They consistently state this is my error, despite it being down to their own IT issues
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