Vinted complaint: Lost parcel
Filed 20 Dec 2023 by Priya
I purchased an item from Vinted and the item was shown as delivered via email but I didn’t receive it. Looking at the delivery note it said “meter box” but the item was nowhere on my property. I immediately informed the seller, Yodel and Vinted the next day. The delivery company contacted me in a few days saying they don’t know where the item was delivered.
In the meantime Vinted have been wasting a lot of my time asking me to write the date of the claim on the claim form (how does that help me now on the 20th?) today they write they will contact the delivery company. I’ve never had such issues in resolving any purchase. I just want my refund or my item. Why is it being dragged out for so long?
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