Vinted complaint: Theft

Complaint from Nattith reported on 24 April 2024 about Vinted

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

Buyer reports item I sent as damaged.

I appeal with photo evidence that it’s a different bag they are reporting

Vinted statenot enough evidence provided and ask me to action it’s return(of a damaged item that’s not mine) or don’t action return and still loose my items worth/monies.

I accept return and contact vinted again stating the buyer is sending a different bag back.

Vinted ask me to send photos once I receive it for them to review.

I do the above upon receipt, vinted then contradict themselves stating as I accepted return that they cannot assist

Suggested solution:

Refunded me my item and ban the buyer

Vinted complaint Theft
Vinted complaint Theft
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