Vinted complaint: My damaged item

Good afternoon
I hope all is well,
I am seriously hoping you can help me with the most awful experience I have had with vinted.
I’ve been a member with them for over 5 years and I have never had a situation like this. I’m a honest and reliable seller and my feedback from other buyers has been very good.
I’m really hoping you can help.
So I advertised my item as described – an undamaged wedding veil that I literally only worn during my ceremony. There was nothing wrong with it- it was as good as new.
I packed the item very carefully and in a bubble wrap bag for extra protection.
When the buyer received the item it was snagged and ripped down the middle. She says she opened my parcel with care and so it must of been done during transit and whilst being delivered.
When I reported this to vinted with my photo evidence on how it was advertised and when they investigated, they literally said there wasn’t enough proof!
I mean I’m not really sure what other proof they needed? As my advertised photos doesn’t show any damaged.
So they agreed with buyer to return my damaged item and she got a full refund.
So I’ve basically had a lovely undamaged item being returned to me as damaged- which cost me alot of money- no care what so ever and I have received nothing in return.
I had explained to them several times about how the solution is completely unfair and I wanted them to investigate more.
They have completely ignored my concerns and keep repeating them selfs. I’ve asked them time and time again what other proof are they expected and I have expressed in so many ways on why I would send such a beautiful wedding item as damaged in the first place.
I asked for contact details for their complaints team and they gave me an email address – [email protected] – this was pretty much ignored again and given the same genetic reply!
I have evidence about all the above and happy to forward all emails, if you can please help me.
I’m truly so upset and so angry to be just fobbed off 😔
I’m happy to supply you with evidence on anything- to help me to receive anything from them- to show that I’m taken seriously.
I’m now left with a damaged item which was a memory and I was happy to pass this onto someone else to experience an important day to them for as little as £15 when I brought this for £69.99 brand new.
Please see attached x3 photos of my advertised item and then x3 last photos of the buyers photos showing damage
I’m really hoping you can help as it’s not fair to be treated this way and I can imagine a lot of other sellers have had issues with unfair resolutions
I really look forward to hearing from you
Thanks
Daniella