Vinted complaint: I returned an item but seller refunded

Name: I returned an item but seller refunded
Item: Vinted
Rating: 1
Author: Zahra

Open 12 Jul 2023 110 views Fashion

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Filed 12 Jul 2023 by Zahra

I returned an item as it was not as described. The seller agreed and I returned. They ed they received but told me money is going in to their account instead of mine. Contact vinted customer support, so unhelpful and unprofessional sending me some transcript reply. Not even following their own process

Vinted complaint: I returned an item but seller refunded — Photo Zahra uploaded with this complaint

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Case details

Status: Open
Company: Vinted
Filed: 12 Jul 2023
Rating: 1/5
Desired resolution: Put the returned amount into my account rather than the sellers
Problem: Return refund paid to seller, not buyer
About: returned clothing item

Progress

Filed
Company notified
Company replied
Resolved

12 Jul 2023 Complaint filed and published
12 Jul 2023 Message from Bizzy: we notified Vinted about this complaint.

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