Vinted complaint: Compensation on lost parcel

Here is my problem with Vinted, really hope you can help me.

The parcel that I sold on Vinted was taken to the relevant garage on the 2nd May, receipt P4996519

Tracking number

H00IAA0469625952

When entered onto system its declared that this tracking number doesn’t exist and not recognised.

Meanwhile my buyer has received notification that the parcel has been delivered, but not to them but to another address but with a totally different tracking number and delivery service.

HOO8EA0020352340

DEPOP on 6/5 at 9.49.

So Vinted cancelled my item as its saying I’ve not posted it within given dates. Although I had.

Meaning my parcels lost, my buyer has paid for it and not received it.

Evri has a Bot called Ezra help and is rubbish and just sends you around in circles. It is not recognising the tracking number Vinted gave me on an email, so cannot help me.

I’ve attached receipt and email to prove all of the above.

I got a response from Vinted accusing me of not following procedures and not using my buyers preferred method of posting, that is why they wouldn’t compensate me . This us all lies as I did. I used their label, and the tracking number they gave me.

It is not my fault Evri has lost the parcel, not my fault they gave me the wrong tracking number, not my fault the tracking number changed to another persons delivery and told my buyer the parcel was delivered when it wasn’t.

Meanwhile on the middle of all this I get a call from an Evri driver telling me that my parcel hasn’t got the correct postcode on it in Luton.
My buyer was in Scotland, how did this delivery driver get my telephone number on a parcel going to Luton, that’s very worrying. He said he’d take the parcel back to the depot.

No idea who that parcel belongs to as I didn’t send it.

I’m going around in circles, they will not compensate me, although it’s clearly their error.

This is on Google:

Does the seller get a refund on Vinted if parcel lost?

You’ll be refunded only if you’ve bought an item using the Buy now button. The seller will also be compensated for the lost item. If the item arrived, press Mark as received in the conversation screen with the seller and if Everything is OK with the item.

Thank you