Vinted complaint: Worse customer service

Is not first time when Vinted an unprofessional and very bad customer service, is making fun of people and making them losing money, before I had ordered an perfume wich was fake but Vinted could not do nothing about! Now I am waiting for an parcel wich Yodel company told me that the parcel is lost they don’t have it and Vinted saying to wait another 15 days as the parcel is in tranzit, in tranzit it is but is nowhere that can be find Yodel told me 100%i will not get my parcel as its lost and Vinted as always just doesn’t care!!! Now I have another problem when a parcel has been left on front of my door which is on street and when I came from work I didn’t find it, I complete a form wich Vinted gave me about the lost parcel and now after 3 days they are coming back to me that I have to fill another form with exactly same details same as I did before but hand written, and I swear I am sick of the service and the way they are not caring for nothing I don’t have time for them to fill every single day a new different form and to stay and beg for my money or refund or whatever they have to do for my lost parcels…