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Vinted complaint: Awful customer service

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Filed 14 Apr 2024 by saran

Two separate situations.
First, I sent a parcel took photos before sending and item was delivered picture to show and shows actual parcel but I loose out on the money because buyer says they didn’t get it even with picture proof. So item and money lost..
Second I brought a top for it to turn up with awful stains all over it I sent pictures in and vinted told me to return it but I had to pay postage which is ridiculous. I cancelled the order left the seller bad feedback to only get her leaving me bad feedback of lies just because received it. She shouldn’t of been allowed to leave bad feedback as she sent a item not correctly listed. Vinted don’t agree with anything and again lost money. Loosing hope using them now

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