Vinted complaint: Received the wrong item, Vinted ignored the complaint then closed my request

Complaint from tonielizabeth86 reported on 29 May 2023 about Vinted

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

I paid £30 for a Nike tracksuit for my teenage son, I received the wrong item which I raised with the seller and with Vinted. I got no response from Vinted for several days then when I did get a response they had closed my request and completed the sale, despite the fact that I had sent picture evidence of what I received and it’s packaging

Suggested solution:

They should reopen my request and refund the money I paid for the item I didn’t receive

Vinted complaint Received the wrong item, Vinted ignored the complaint then closed my request
Vinted complaint Received the wrong item, Vinted ignored the complaint then closed my request
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