Vinted complaint: Vinted released payment to buyer who damaged item

I sent a knitttd top to a buyer called (emmabailey86) on 22/05/23 for £10.00.
The buyer above messaged me stating that the item had a hole by the neck of the item, I assured the buyer it wasn’t in that state when I sent the item, we messaged back and forth and she said at the end of the message that “I’ll send the pictures to you in the morning the packagings in the bin but this wasn’t damaged in anyway when I collected it earlier” when I received this message I contacted Vinted immediately, I received notifications that Vinted will wait for the buyer to create a ticket regarding this.
I was sent a notification yesterday saying that the sale has been cancelled and they have released then buyers payment and no information regarding my reimbursement nor the item I sent, I am absolutely livid and cannot believe that Vinted has allowed this to happen and not investigate this on my side as the message the buyer sent me proved that the item I sent was not damaged !!
They then tell me as I did not request the item back they cannot help, which is diabolical as the resin is did not request the item back is because they said they would be investigating this and will get back to me in 48 hours.
They need to reimburse my £10.00 or request my item back from the buyer who obviously is a con artist. I have uploaded the photo of my item prior to sending and a photo if the message between myself and the buyer