Vinted complaint: I didn’t get compensated for an item I sold and posted on vinted that got lost.

Hi

I sold an item with my vinted account. I then Posted the parcel with a digital label through vinted from evri.

I posted this parcel on 17th July. This parcel sent it was delivered at the parcel shop on 19th.

The parcel has been lost and you have refunded my buyer. Yet not compensated me for the lost parcel! This is in your policy to compensate the seller.

So please can you compensate me asap?

Parcel postage reference is H00IAA0612758883

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Please can you let me know when I will be provided with compensation for the lost item?

As I am really unhappy that customer service on vinted have said they aren’t giving it me as the parcel is on its way back to me!! It clearly isn’t as it hasn’t moved on evri tracking since 19th July!! That is nearly 3 weeks ago.

Please, please help me get this resolved asap. I sell a lot on vinted and this has really put me off using vinted to sell my stuff.