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Vinted complaint: Item gone missing

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Filed 4 Aug 2023 by Sally

I ordered a pair of peleton leggings from a seller on Vinted and when I went to collect my parcel from the InPost locker I found a pair of child’s trainers. The seller is insisting that she sent the leggings and I believe her completely. She described the packaging entirely and has been in constant contact with me. This was nearly a month ago. Vinted have kept my payment and just keep saying it is nothing to do with them and they haven’t heard anything back from the courier. I think it is absolutely appalling. People pay their small fee when buying an item to protect themselves in this sort of situation, otherwise what is the point of paying the fee??? Vinted should refund my money and pay the seller compensation. They can then pursue the courier if they wish.

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