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Vinted complaint: My account was closed and my goods stolen

Open 95 views Fashion

Filed 31 Mar 2024 by Jolanta

Hello
I would like to be helped to get money back for my goods sold on Vinted.
I have recently sold 2 genuine and immaculate Michael Kors and Armani watches for bargain price. Buyer has contacted me quickly after receiving my parcel claiming allegedly wrong item sent to them which I said it is not possible on my side as on the day I had only 1 parcel sent from Inpost and there is no way I would have mistaken goods.
Lady have provided me with very clever snd probable photograph which displayed cleverly cut wrapping used from my parcel displayed next to the shoes I have allegedly sent to them which was untrue. I have sent watches through inpost on the day and was explaining to the lady and Vinted that there is no way they would interfere with my parcel and something is fishy about this case.
I had not had a chance to dispute my case, I have been treated like a thief and even though I explained to vinted there is no way those shoes would fit my parcel as watches were tightly wrapped in black film and much smaller than size of those shoes and this lady is definately trying to scam me, they immediately blocked my account. I have lost very valuable watches and had my very reputable account closed. I have build over 41 only positive reviews and I have been treated as a scammer. I had no chance to speak to anyone from customer service as they are boot service. Please help me to get my money back which was only £15 after I have kindly discounted watches to this lady.
Sadly I am not the only one. I have seen a lot of bad reviews on Trustpilot with similar cases to mine. I would like to be helped to get all my money back and for this company to be disciplined about their poor customer service and misgudgement. I am attaching original parcel before sending it to the buyer. Sadly I have no longer have pictures od the watches as Vinted has blocked my account and I am unable to retrieve those.

Vinted complaint: My account was closed and my goods stolen
Photo Jolanta uploaded with this complaint

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