While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about DHgate.com over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 5, 2024
Do you have a dispute or had a bad customer experience with DHgate.com? Submit your DHgate.com complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 34 complaints about DHgate.com over the last 12 months. The graph below shows a monthly breakdown.
Curious about DHgate.com's track record in addressing complaints within the Retail Company, Wholesaler category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of DHgate.com. To amplify the impact of your complaint, please use our complaint form.
The corporate office of DHgate.com is located at 2 Huayauan Rd, Haidian District, Beijing, China. You can contact the customer service of DHgate.com by calling +86-108-225-7676. For DHgate.com support through email, send your inquiry to service@dhgate.com. If you want to reach out to DHgate.com through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Shelley.Grundy on 24 May 2022 about DHgate.com.
You have two sellers that have and are still giving me issues about my orders: 1. magicdress2011 - I ordered a dress for my wedding (I took my own measurements as I am a seamstress). It was ordered on May 24,... Read more
Complaint from ck4133 on 14 May 2022 about DHgate.com.
I've contacted Customer Service three times to get my refund that THE SELLER AGREED TO and Customer Service kept asking me to get a message from the seller stating We agree to give the refund amount of ___ for order... Read more
Complaint from poinsettias on 22 April 2022 about DHgate.com.
I placed two orders of Poinsettia plant seeds from DHgate.com during the beginning of January 2022 and still have not received them as of yet. I have emailed the company asking for a full refund, but they did not respond.... Read more
Complaint from chris.frechette on 28 March 2022 about DHgate.com.
Seller sent wrong item. DHGate (after substantial documentation was provided) promised full refund stating that vendor would provide the address to return the incorrect item. Seller wrote saying they refused to provide an address. I advised DHGate on third day (that... Read more
Complaint from Davyw on 22 March 2022 about DHgate.com.
I purchased 2 rugby jerseys , one red and one white , both size 'large'. I did not receive the red one and the white one arrived size 'extra large'. I brought this to the attention of the seller who... Read more
Complaint from Calvert1 on 02 March 2022 about DHgate.com.
I bought a wedding dress from a seller named freesuit it costed 343 .use we make an agreement she will send it to me before 17th February but up to now it hasn't come when I ask her she gave... Read more
Complaint from Mando0323 on 08 February 2022 about DHgate.com.
I placed order 3372622132 in October. I’ve only received parts of my order. I’m still waiting on 2 items that have shipped but have been stuck in the same spot since November 17th. I’ve co tasted the seller multiple... Read more
Complaint from Sbarnes338@gmail.com on 02 February 2022 about DHgate.com.
I placed an order in October 2021 for sneakers $53.71. with seller hsltrade88. Never received the product. Then last week of January I begin to get tracking updates saying that the package was going to San Antonio , Texas. I... Read more
Complaint from adamusa47 on 29 January 2022 about DHgate.com.
i ordered two pairs of sunglasses for 54 dollars and they sent me an empty box with a mask in it Read more
Complaint from Keke04love on 12 January 2022 about DHgate.com.
I ordered something from the store above and it’s took only weeks for them to take my money and close the store .. I am not proud of DHgate for this smh🤦🏾♀️. Read more
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