While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about DHgate.com over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 28, 2024
Do you have a dispute or had a bad customer experience with DHgate.com? Submit your DHgate.com complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 34 complaints about DHgate.com over the last 12 months. The graph below shows a monthly breakdown.
Curious about DHgate.com's track record in addressing complaints within the Retail Company, Wholesaler category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of DHgate.com. To amplify the impact of your complaint, please use our complaint form.
The corporate office of DHgate.com is located at 2 Huayauan Rd, Haidian District, Beijing, China. You can contact the customer service of DHgate.com by calling +86-108-225-7676. For DHgate.com support through email, send your inquiry to service@dhgate.com. If you want to reach out to DHgate.com through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Yamilet granados on 02 October 2020 about DHgate.com.
So I ordered a pair of boots but I put my address wrong and I want to cancel my order. And I didn't sign up with my email. I asked for help from DHgate on Facebook and they made my... Read more
Complaint from m.etheredge on 02 October 2020 about DHgate.com.
seller sent my orders to different state different address he sent empty envelopes here is my order number This is a comm scam that happens too often.. Read more
Complaint from Lee-Ann on 22 September 2020 about DHgate.com.
I did place an order in January for a dress and i undersand that there was a lock down nothing could come in 2 the country of or go out the country but it has been already 2 months now... Read more
Complaint from Francesca on 22 September 2020 about DHgate.com.
I bought some masks from China . Seller send different models and materials . With the first shipping he send only 380 pieces instead of the 700 I paid for . The model was different from the one advertised. I... Read more
Complaint from Kdee on 12 September 2020 about DHgate.com.
I placed an order and it said it had been delivered well I never got a package and i have surveillance cameras to prove it and come to find out the UNITED STATES POSTAL service does to! They said it... Read more
Complaint from raki14 on 11 September 2020 about DHgate.com.
First time ever purchased from DHgate order no : 3184205269 and 3184205660 .Item returned on my own expense back due to very poor quality and item not as seen on advertisement plus wrong size .I was told once sellers... Read more
Complaint from Ambika on 07 September 2020 about DHgate.com.
i have placed my first order on DH gate but very disappointed to say that i have received counterfiet product and the seller is denying that he sent me cheap product . i then escalated matter to dh gate already... Read more
Complaint from Vendor_cCL on 26 August 2020 about DHgate.com.
After you pay for your purchase, they claim the price was wrong or shipping should not have been free and the refuse to ship unless you pay more. If you refuse to pay more, which I finally did after... Read more
Complaint from Vendor_cCL on 24 August 2020 about DHgate.com.
I made several purchases and after I paid they said, “the price is wrong and you need to pay more” I did the first 2 times and then said no the third time. They refused to ship my order... Read more
Complaint from Leskell on 24 August 2020 about DHgate.com.
I ordered and paid for a bag on 9th August but the order has still not been processed. I've been sending messages to the seller since 16th Aug but not one reply. I've tried to contact customer service on... Read more
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