While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about DHgate.com over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 20, 2024
Do you have a dispute or had a bad customer experience with DHgate.com? Submit your DHgate.com complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of DHgate.com.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional DHgate.com complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 35 complaints about DHgate.com over the last 12 months. The graph below shows a monthly breakdown.
Curious about DHgate.com's track record in addressing complaints within the Retail Company, Wholesaler category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of DHgate.com. To amplify the impact of your complaint, please use our complaint form.
The corporate office of DHgate.com is located at 2 Huayauan Rd, Haidian District, Beijing, China. You can contact the customer service of DHgate.com by calling +86-108-225-7676. For DHgate.com support through email, send your inquiry to service@dhgate.com. If you want to reach out to DHgate.com through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Authentic experiences shared by our community for your benefit.
Complaint from rockhyrax123 on 01 November 2023 about DHgate.com.
I bought an item from dhgate. I very soon received a partial refund, about 75% of the price I paid. The reason for the partial refund was blank and there was only one item in the order so I was... Read more
Complaint from smiguelps10 on 01 November 2023 about DHgate.com.
I am about to receive a refund but it takes 2 months already every time i contact costumer service always the same answer we are trying but nothing happen. I am afraid i am losing my money Read more
Complaint from amj2412 on 16 October 2023 about DHgate.com.
I ordered 4 pair of shoes from a dhgate store called gorgeous001. The sent me 4 pair of shoes that looked nothing like the pictures they had posted on their site. I requested a refund for $241 and the seller... Read more
Complaint from Brianna Horton on 16 October 2023 about DHgate.com.
I purchased three pairs of children's sneakers from a seller on DHGate. One pair of shoes were fine. The other two did not look like the advertised photos, the color of the shoe laces were off and there was little... Read more
Complaint from Me2 on 25 September 2023 about DHgate.com.
I ordered a necklace that said it would be 925 solid silver. It tutned out to be brass silver plated. I requested a refund. The seller supplied the wrong address. And i notified customer service. They said they would help... Read more
Complaint from Hesmutllc on 17 September 2023 about DHgate.com.
I chatted with a customer agent called Gel and he closed the conversation while I was asking for something. Is this how a customer agent operates???? Then you guys have a problem.. this is not normal. Read more
Complaint from Brion_Xd4 on 01 September 2023 about DHgate.com.
I ordered a pair of shoes from a sketchy website called Dhgate, first i never could track my order because the tracking number was incorrect and it took weeks to say it was delivered. I went and looked myself there... Read more
Complaint from TheCertiBrand on 31 August 2023 about DHgate.com.
So I ordered 30 items through dhgate and they sent me all broken ones. Of course I opened a dispute and they said if the seller says they agree to a refund they can just close the case. The seller... Read more
Complaint from Christopher w on 28 August 2023 about DHgate.com.
Got ripped off from seller who doesn't have enough money in account to give me refund I talked to dhgate support for over 8 months and they keep refusing my refund Read more
Complaint from Johann366 on 09 August 2023 about DHgate.com.
I ordered three shoes on dhgate on a page of a seller on promotion then after I saw that the shoes had been shipped I told myself that the items arrived and now two days later I see the three... Read more
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified complaints from real people
