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DHgate.com complaint: I can’t log in to my account

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Filed 2 Oct 2020 by Citlali

So I ordered a pair of boots but I put my address wrong and I want to cancel my order. And I didn’t sign up with my email. I asked for help from DHgate on Facebook and they made my account with my email which is [email protected]. And told me to try to sign in with that email after 24 hours which I did but I never received the code to put a password. Please help me, I’ve been texting DHgate for a week and they don’t answer. They give me a username and a new password but when I want to sign in to DHgate, they don’t ask me for a username, they ask me for an email.

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