While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about DHgate.com over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 28, 2024
Do you have a dispute or had a bad customer experience with DHgate.com? Submit your DHgate.com complaint through our platform to support its escalation, prompting their customer service to resolve it.
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File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 34 complaints about DHgate.com over the last 12 months. The graph below shows a monthly breakdown.
Curious about DHgate.com's track record in addressing complaints within the Retail Company, Wholesaler category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of DHgate.com. To amplify the impact of your complaint, please use our complaint form.
The corporate office of DHgate.com is located at 2 Huayauan Rd, Haidian District, Beijing, China. You can contact the customer service of DHgate.com by calling +86-108-225-7676. For DHgate.com support through email, send your inquiry to service@dhgate.com. If you want to reach out to DHgate.com through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Vendor_cCL on 22 August 2020 about DHgate.com.
My order is 3238366582 After completing my purchase, the seller said the price was wrong and that I could not get my order unless I accepted only 2 masks out of the 280 I purchased and paid for. They refuse... Read more
Complaint from DkNy44 on 14 August 2020 about DHgate.com.
I placed an order with DH gate which I will include all screenshots of messages and you want her number I never received the scooter I ordered for almost $800 the first tracking number I was given was delivered elsewhere... Read more
Complaint from Crisandlis on 30 July 2020 about DHgate.com.
Are you open the claim with DH gate because the seller sent me the wrong item, it was supposed to be decided July 18 and I still haven’t heard anything after multiple emails Read more
Complaint from tregre1 on 19 June 2020 about DHgate.com.
Ordered a $12 pouch and charged me $300 for shipping. DH Gates is not letting me cancel the order and the vendor does not communicate !! Read more
Complaint from jay may on 03 May 2020 about DHgate.com.
Hi i order an item . my item number is 3192367963 the store removed the item after receiving my money . based on your websites policy i would receive my item at the address providing in the billing and shipping. my... Read more
Complaint from john sands on 17 April 2020 about DHgate.com.
I ordered a louis vitton belt from your website and on 2272020 i ordered a rolex watch that i also have not yet recived i dont have the order number for either i am extremely upset and frustrated over this... Read more
Complaint from Jokaren on 16 July 2019 about DHgate.com.
AvonAvon is the Seller looked good at first, BUT, in Last year alone almost 30 feedbacks. this is truly awful especially when I tell you that DHGate feedback is only allowed to be left when order has been shipped you... Read more
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