While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about DHgate.com over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 19, 2024
Do you have a dispute or had a bad customer experience with DHgate.com? Submit your DHgate.com complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of DHgate.com.
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File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 35 complaints about DHgate.com over the last 12 months. The graph below shows a monthly breakdown.
Curious about DHgate.com's track record in addressing complaints within the Retail Company, Wholesaler category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of DHgate.com. To amplify the impact of your complaint, please use our complaint form.
The corporate office of DHgate.com is located at 2 Huayauan Rd, Haidian District, Beijing, China. You can contact the customer service of DHgate.com by calling +86-108-225-7676. For DHgate.com support through email, send your inquiry to service@dhgate.com. If you want to reach out to DHgate.com through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from NoelMayor on 07 August 2023 about DHgate.com.
seller send me a wrong package. at first I already file a refund but seller/scammer declined and the next day given me a tracking number through my dhgate account when I receive the package it is totally different. scammer is... Read more
Complaint from McLean.Jack on 04 August 2023 about DHgate.com.
Bought a football shirt from a seller and it was so poor in quality and looked nothing like it was described. I sent it back tracked and got notification that it had been received. Seller said he'd only deal with... Read more
Complaint from Bartlett Lawyer on 29 July 2023 about DHgate.com.
I placed two orders with DH Gate for sports clothing. Order 3602257952 was for two (2) sports jerseys. One was created correctly with the ordered name and number. The other was incorrect in that it included the... Read more
Complaint from bcbqwe on 28 July 2023 about DHgate.com.
Hi, I ordered a pair of shorts and revived a totally different item. What shall I do the seller is not answering me? Read more
Complaint from AndyMacAst on 24 July 2023 about DHgate.com.
I ordered an item on 25th June. Tracking advises that courier is still waiting for the item to come into their hands. Item not arrived. Read more
Complaint from Remmessenger on 12 July 2023 about DHgate.com.
I ordered a football kit with football_shirt the took my money and sent me a package with a load of rubbish in side of ripped up paper. I keep asking to get a refund and I get the same message... Read more
Complaint from Moulka beddar on 28 June 2023 about DHgate.com.
For no reason I want to order a glass on 16/06 I wasn't able to pay with my credit card they forcing me to use other methods with skrill ... Read more
Complaint from Kyro on 20 June 2023 about DHgate.com.
I bought a thin version of a bracelet I already bought from a seller. When it arrived it was the thick bracelet which is 6mm with two screws that undo to open the bracelet. However, I ordered a 4mm as... Read more
Complaint from rocklyl on 20 June 2023 about DHgate.com.
I placed the order for the soccer shoe over 70 USD, but end up get the small wallet. I opened the dispute, just get the 1.2 USD back!! That's ridiculous!! Order number 3602115097. Read more
Complaint from WelbornA on 19 June 2023 about DHgate.com.
I am a member for the Metro Freemasons and I am blind. 8 months ago, I made an order for (84) 14th Degree Scottish Rite rings at $260.04 from DHGate. Even after months of e-mails to the customer service department, I... Read more
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