While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about DHgate.com over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 28, 2024
Do you have a dispute or had a bad customer experience with DHgate.com? Submit your DHgate.com complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 34 complaints about DHgate.com over the last 12 months. The graph below shows a monthly breakdown.
Curious about DHgate.com's track record in addressing complaints within the Retail Company, Wholesaler category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of DHgate.com. To amplify the impact of your complaint, please use our complaint form.
The corporate office of DHgate.com is located at 2 Huayauan Rd, Haidian District, Beijing, China. You can contact the customer service of DHgate.com by calling +86-108-225-7676. For DHgate.com support through email, send your inquiry to service@dhgate.com. If you want to reach out to DHgate.com through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Cdouble445 on 26 October 2020 about DHgate.com.
The seller sent me 2 left foot boots also the boots are size 41 and 42 and boots are both left feet boots and seller refuse to respond about the problem how can I wear 2 left foot boots I... Read more
Complaint from bernard@quicksocial.us on 22 October 2020 about DHgate.com.
One more time I have been scamed by DHgate I ordered a torche lamp when received I complained that the torch lamp I received was not conform to the specifics advertised Super Bright 50000. First DHgate told to wait... Read more
Complaint from Lusinger on 19 October 2020 about DHgate.com.
I don’t know if my order went through, I continued as a guest through DH gate I didn’t get a ation email but I saw the transaction go through on my debit card. Read more
Complaint from petersalexandra961@gmail.com on 17 October 2020 about DHgate.com.
I made a order on October 16th of a Nike sweat suit outfit and the cost was $24.33 and my order disappeared like I didn't order anything at all and it took my money and it's no way for me... Read more
Complaint from Scott Murdock on 17 October 2020 about DHgate.com.
Im contacting you regarding order number 3255590016. Read more
Complaint from ldwright on 16 October 2020 about DHgate.com.
My name is Lisa Wright and I made an order on 9182020 and was promised to receive it by 10102020 and I have not yet to receive it. I ordered 2020 Luxury Italy Bee Shoes.black size US 8.5 menEUR 42.... Read more
Complaint from Mita_bv_80@yahoo.com on 11 October 2020 about DHgate.com.
Hello...i order now 4 months ago one pair of shoes....i don't receive yet....i ask seller for a refund but he don't want to give me my money back. I think so he need to assume some things... Read more
Complaint from Natine238 on 08 October 2020 about DHgate.com.
I purchased 2 items from DHgate and in exchange I have received no orders. However, the money has came out of my bank and I am furious with the fact I have receive no ation or any indication that these... Read more
Complaint from kori4business on 06 October 2020 about DHgate.com.
Hi on September 16th of this year I order 2 pairs of shoes. 1 pair of Christian Louboutins and also a pair of Louis Vuittons. With the Louis Vuittons I also ordered a pair of socks and a pair of... Read more
Complaint from green.troy on 05 October 2020 about DHgate.com.
I bought a bulk lot of 29 Essential Oil diffusers as advertised. When I got them I tried to open 3 of them and they all broke. The plastic was very cheap and bad. I went to get a refund... Read more
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