DHgate.com complaint: Customer Service

Name: Customer Service
Item: DHgate.com
Rating: 1
Author: Yunus

Open 17 Sep 2023 121 views Retail Company Wholesaler

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Filed 17 Sep 2023 by Yunus

I chatted with a customer agent called Gel and he closed the conversation while I was asking for something. Is this how a customer agent operates???? Then you guys have a problem.. this is not normal.

DHgate.com complaint: Customer Service — Photo Yunus uploaded with this complaint

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Case details

Status: Open
Company: DHgate.com
Filed: 17 Sep 2023
Rating: 1/5
Desired resolution: Maybe teach him how to be nice to people and not close the argument while someone is asking something. This shouldn't be the behavior of someone who gets paid for helping someone out. He tried to shut me down the whole time and at the end while I was asking something, he just said bye and left. Excuse me but I am offended. I am already stressed and this guy just made it into chaos. I don't care if you guys fire him or not but I will contact the supervisor team. This is not a normal behavior.
Problem: Support agent closed chat mid-question

Progress

Filed
Company notified
Company replied
Resolved

17 Sep 2023 Complaint filed and published
17 Sep 2023 Message from Bizzy: we notified DHgate.com about this complaint.

See all 290 DHgate.com complaints

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