My complaint:
I placed an order the beginning of December for over $1250cad and then the seller did nothing but lie they lied to dhgate about shipping it out and then 2 weeks after they told dhgate that it had shipped i messaged to find put approximate delivery time because there was no shipping info and I find out that the seller hadn’t shipped it saying something about product quantity issues and asked if i would be ok with another design also instead of only what i had ordered i said yes and I said I just eanted it sent out asap, a few days later they said they had made another change and then they said they had shipped it out but still couldn’t give me any tracking info at all so another week passed and I opened a dispute due to no tracking info and everything was just so shady with the seller. Well customer service did nothing and told me i would have to wait until February 1st to get a review and refund well that date came and gone with nothing no review nothing at all but then i was told to wait until February 25th which was the end of the shipping estimate and then I would be getting my money back if there was no tracking info updates or delivery and so then i wait, but then February 25th I finally received an email and it said i was going to be getting a full refund and i shoyld have the money in my account within 3-5 days but then on February 27th I received another email saying that they got a hold of the seller and the seller said its still in its way and now im back to being ignored and still there hasnt been any tracking info for me to see or anything! All I’ve gotten has been generic the responses telling me to wait until an update but the update never comes I’m just being ignored and nobody will do anything to help me, I wish i had never escalated the dispute because the computer system would have given me my money back by now but thesr people are just dishonest and don’t follow the policies that DHgate claims to go by. This is complete bs and i never would have thought that DHgate would be so dishonest and unprofessional but they are and now i wish i had just ordered from AliExpress because I did place an order from them for the same product just different design and quantity and AliExpress was able to get it all the way from china to my mailbox in 21 days and they even showed shipping info every step if the way! I hope people avoid DHgate at all costs they are thieves and unprofessional and dishonest and they have the worst customer support ever!
Suggested solution:
Return my money like they actually have agreed to but now refuse to
