While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about DHgate.com over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 25, 2024
Do you have a dispute or had a bad customer experience with DHgate.com? Submit your DHgate.com complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of DHgate.com.
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File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 34 complaints about DHgate.com over the last 12 months. The graph below shows a monthly breakdown.
Curious about DHgate.com's track record in addressing complaints within the Retail Company, Wholesaler category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of DHgate.com. To amplify the impact of your complaint, please use our complaint form.
The corporate office of DHgate.com is located at 2 Huayauan Rd, Haidian District, Beijing, China. You can contact the customer service of DHgate.com by calling +86-108-225-7676. For DHgate.com support through email, send your inquiry to service@dhgate.com. If you want to reach out to DHgate.com through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from bPage on 07 September 2022 about DHgate.com.
I ordered an item on Aug 2 and they marked it as delivered. I never received my item. Reached out to the seller who informed me that my package was actually lost and they would resend it. They still have... Read more
Complaint from Rachel nani on 08 August 2022 about DHgate.com.
I ordered something at the end of may and never received it, they promissed to refund me back the full amount at the original payment way, but now they are making up stories that my bank so called refuses the... Read more
Complaint from Cjames on 01 August 2022 about DHgate.com.
Dhgate sides with their sellers even when they are wrong. Read more
Complaint from Ivyesp@aol.com on 28 July 2022 about DHgate.com.
I purchase 200 stainless Steel Gold Dinnerware set spon fork knife flatware set from Melome on May 29 2022 from Melome, here is the order number 343222779. I received first shipment, and the second shipment was not giving to... Read more
Complaint from Cjames on 27 July 2022 about DHgate.com.
Ordered product in may. After 6 weeks of seller telling me item was shipped but provided no valid tracking info I filed a dispute with Dhgate. The seller shipped my item the same day I filed for a refund. DHGATE... Read more
Complaint from Lailal1 on 19 July 2022 about DHgate.com.
I ordered make up and when making payment entered my correct address which is also my billing address. DH gate gave the seller my previous address and I don’t live there. I lost my money. Read more
Complaint from Kuday101 on 20 June 2022 about DHgate.com.
I ordered a pair of shoes May 23rd and the seller never ed my order and doesn’t respond to my messages but instead sends me coupons Read more
Complaint from Robo on 14 June 2022 about DHgate.com.
The seller of electric scooter was sumtop2019eur. The communication with the seller is breakneck. After 1 month of emailing (10 emails sent) any solution haven't been proposed. It looks like seller sumtop2019eur doesn't want to solve the complaint below. The issue: The... Read more
Complaint from Mimibarbiee on 31 May 2022 about DHgate.com.
I received a smart watch, and i didn’t like the figures, the watch was also glitching, the bar code wasn’t working. Overall I didn’t like the watch in general, so i messaged the seller and politely told him I was... Read more
Complaint from Shelley.Grundy on 31 May 2022 about DHgate.com.
No response ... you've had my money over 3 months and I have no wedding dress?!??? Read more
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