DHgate.com complaint: Never received my Shoes ordered April 2020

I ordered serval pairs of shoes in April 2020 all but one pair from a different saller than the other arrived. I contacted the buyer several times and they replied there looking into and please be patient. I also contacted customer service about 4 or 5 months after my order requesting a refund and was told they contacted the seller and to be patient they are tracking my order. The last time I received a reply from the seller was in October. He or she is responding to my messages. I can see we 3 messages ago the seller read my message but didn’t respond. I’ve sent 2 mire messages including the one I sent today to the seller. I’ve been buys products from DHgate for a few yea4s now with no issues. I’ve always received my orders this the 1st time I have received my Order. I have stopped ordering from DHgate becau of this issue. I recieved an email from DHgate saying they lowered my membership status due me not ordering on 21021. I’m not going to continue ordering from DHgate if I’m not received my irders or a refund. This looks bad for you DHgate if your customers or getted cheated our their product and money it’s been almost 10 m9nths since m6 irder was placed. BAD BUSINESS!!!!!!