DHgate.com complaint: Promised Refund Still Pending

Name: Promised Refund Still Pending
Item: DHgate.com
Author: Chris

Open 28 Mar 2022 116 views Retail Company Wholesaler

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Filed 28 Mar 2022 by Chris

Seller sent wrong item. DHGate (after substantial documentation was provided) promised full refund stating that vendor would provide the address to return the incorrect item.

Seller wrote saying they refused to provide an address.

I advised DHGate on third day (that the Seller was given to do so), the fourth day and so and have been writing for weeks.

DHGate is now claiming the return period has expired!

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Case details

Status: Open
Company: DHgate.com
Filed: 28 Mar 2022
Desired resolution: DHGate should honor their own stated policy and their own written messages to me that a full refund will be granted. Claiming some random time has lapsed that could not be met (and that I can prove was not met with screenshots that i have provided from day after day and the Seller's own email), is fraudulent. I have received a worthless item. They promised a full refund. I can not control a Seller who has been ordered to facilitate a refund and refused. Refund should be issued. I still remain happy to respond the ridiculous substitute item I received if they agree to perform what they have already promised. All I needed was an address. I now have an adress, (obtained months later but a B.S. statement that I somehow am too late despite writing to the virtually daily making clear no address had been supplied.
Problem: Promised refund denied as return expired
About: online order

Progress

Filed
Company notified
Company replied
Resolved

28 Mar 2022 Complaint filed and published
28 Mar 2022 Message from Bizzy: we notified DHgate.com about this complaint.

See all 290 DHgate.com complaints

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