DHgate.com complaint: Fraudulent selling practices

Name: Fraudulent selling practices
Item: DHgate.com
Rating: 1
Author: Brian

Open 7 May 2023 140 views Retail Company Wholesaler

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Filed 7 May 2023 by Brian

I bought and paid for a 58.8V 35Ah lithium battery using top-grade Samsung lithium 18650 cells and was sent a 25Ah battery of suspect and/or old used lithium cells. When fully discharge and then fully charged the capacity is less than 25Ah. See attached photo.

DHgate.com complaint: Fraudulent selling practices — Photo Brian uploaded with this complaint

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Case details

Status: Open
Company: DHgate.com
Filed: 7 May 2023
Rating: 1/5
Desired resolution: Send what was paid for (58.8V 35Ah 2058Wh triangle lithium pack using Samsung 18650 cells) along with a shipping container to return the fraudulent pack. The vendor should be held fully responsible and accountable for the deception. If they aren't willing they should be removed from DHgate entirely.
Problem: Battery capacity lower than advertised
About: lithium battery pack

Progress

Filed
Company notified
Company replied
Resolved

7 May 2023 Complaint filed and published
7 May 2023 Message from Bizzy: we notified DHgate.com about this complaint.

See all 290 DHgate.com complaints

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