DHgate.com complaint: Money not paid to seller

Name: Money not paid to seller
Item: DHgate.com
Author: Sophie

Open 18 Jul 2021 141 views Retail Company Wholesaler

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Filed 18 Jul 2021 by Sophie

When I placed my order on the DHgate website the money was taken out of my account automatically. The seller then cancelled my order as the payment wasn’t received. So DHgate has my money yet hasn’t paid the seller?

DHgate.com complaint: Money not paid to seller — Photo Sophie uploaded with this complaint

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Case details

Status: Open
Company: DHgate.com
Filed: 18 Jul 2021
Desired resolution: Refund the money back into my account.
Problem: Payment taken but order cancelled, no refund
About: online order

Progress

Filed
Company notified
Company replied
Resolved

18 Jul 2021 Complaint filed and published
18 Jul 2021 Message from Bizzy: we notified DHgate.com about this complaint.

See all 290 DHgate.com complaints

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