DHgate.com complaint: Refund on poorly made item
Filed 28 Jun 2021 by Natasha
I have been trying for 2 months after receiving my order to return the item and get a full refund. I sent pictures to the Seller as well as DHGate customer service online chat. The pictures clearly shows the poor craftsmanship of the shoe and the seller only agreed to refund $10. DHGate offered $25 and I said no I want a full refund as rhe shoe cannot be worn and with every conversation all I’m told is to contact the seller which I have done. DHGate has a refund guarantee and they are not holding up to that.
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