While some customers may still be encountering a bad experience, our sentiment meter has detected a -67% decline in complaints about eDreams over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 13, 2024
Do you have a dispute or had a bad customer experience with eDreams? Submit your eDreams complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of eDreams.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional eDreams complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 87 complaints about eDreams over the last 12 months. The graph below shows a monthly breakdown.
Curious about eDreams's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of eDreams. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of eDreams by calling 844-539-6719. If you want to reach out to eDreams through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Ladymithrain on 02 April 2022 about eDreams.
On the 21st March I booked a flight for a friend of mine through her account but my credit card information. We used prime to get a discount knowing that we had 14 days to cancel it. Throughout these 14 days... Read more
Complaint from Bhavna on 02 April 2022 about eDreams.
Flights got cancelled by air newzealand and they gave edreams credit. It was never given to me nor a refund. I Read more
We booked a return flight from Kirkwall Orkney, Scotland to Manchester UK on August 14th 2021. The flight went from Kirkwall to Glasgow, to London Heathrow to Manchester. Reference 7120872879. The flight from Glasgow left about half an hour... Read more
We booked 2 round trip tickets from Tel Aviv to Dubai on March 16 and back to Tel Aviv on March 20 on the website of the eDreams company. While in Dubai, we were informed by email from that company... Read more
Complaint from Tommy Templeton on 24 March 2022 about eDreams.
I paid edreams £191.41 for return Malaga to Glasgow. Flights were cancelled and the airline has given me vouchers for flights for the total of £124.37.edreams have taken £67.04. They say they have only taken £34.42 fees and £32.62 baggage.... Read more
Complaint from AT2022 on 15 March 2022 about eDreams.
I booked a flight with edreams to Fly with KLM from leeds to Amsterdam. When checking in KLM refused to accept NHS lateral flow, despite no correspondence to advice this in advance. I had a fully vacinated Covid pass, a... Read more
Complaint from Minda Dias on 14 March 2022 about eDreams.
I booked a flight from London (United Kingdom) - Stansted Airport (FR 4693) to Stokolm (Sweden), Arlanda (ARN) on March 3rd with return March 6th (FR 4692) through eDreams Agency to travel on airline Rayner. After booking the flight... Read more
Complaint from Ksr82 on 14 March 2022 about eDreams.
This is sandeep, my booking reference 8915960539 (Hyderabad to Melbourne) As per the notice given by indigo airlines on 6th March my flight(6E 1914)has been canceled from BOM - HKT. So, i have decided to cancel my (6E 5218) from HYD... Read more
Complaint from by8tania@gmail.com on 01 March 2022 about eDreams.
I found out last month that the airplain company refunded eDreams for my canceled trip tha shoul happen in April of 2020. I contacted Edreams (wich is not very easy as you know), by email, by phone and by chat.... Read more
Complaint from leemorris077 on 28 February 2022 about eDreams.
Requested flight changes to my 2-leg trip, and was incorrectly advised there was a same-day flight available on the second leg. So was told to make the first leg change first on the airline directly before going back to eDreams... Read more
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