eDreams complaint: Ticket was never reissued
Filed 4 Feb 2022 by Charlotte
I booked my ticket from Cape Town to Brussels with Edreams. After many attempts I was finally able to change the date of my flight from Feb 26 2022 to Feb 2 2022 after I paid them €60. I got the email that the change was ed. When I wanted to check in online with Turkish Airlines, there was no possibility. When I got to the airport to check in, I was asked for my ticket number which I did not have. I went to the Turkish Airlines office and there I was told that my ticket was never re-issued, but that I was on the booking system. In order to get on the flight I had to pay €161 (2830 ZAR), just because of this ‘mistake’ of Edreams.
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