While eDreams offers numerous travel options and services, complaint data from our community has flagged several recurring issues with their operations. Common complaints include prolonged delays or failures in processing refunds, unauthorized charges (especially related to their Prime membership), and inadequate communication or customer service support. Customers additionally report misleading information on the website and unauthorized subscriptions.
To avoid these issues, we strongly advise customers to double-check all booking details and terms of service, monitor their bank statements for unauthorized charges, and document all communications thoroughly. In case of problems, contact customer service immediately and maintain records of your interactions to support any claims.
Do you have a dispute or had a bad customer experience with eDreams? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to eDreams.
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about eDreams over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on October 31, 2025
We have received 8 complaints about eDreams over the last 12 months. The graph below shows a monthly breakdown.
Curious about eDreams's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of eDreams. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of eDreams by calling 844-539-6719. If you want to reach out to eDreams through their own website, you can use their contact form.
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Helpful experiences shared by verified eDreams customers. Search, discuss and connect with other people in our community.
Complaint from Azlan on 09 September 2025 about eDreams.
TO WHOM IT MAY CONCERN NOTE: IT IS YOUR DUTY TO FORWARD THIS TO RELEVANT TEAM OR PERSON THAT HAS HIGH POWER, CAN BE CEO, A PERSON OR TEAM OTHER THAN BEST PRICE GURANTEE OR ELSE THAT WILL RESOLVE THIS IMMEDIATELY... Read more
Complaint from debashis on 01 September 2025 about eDreams.
I have booked ticket through edreams to Miami where one of the traveller's surnames has a missing letter (“h”). I have already contacted you multiple times via email and phone regarding this correction. Unfortunately, no action has been taken so... Read more
Complaint from Natalia Giaki on 16 April 2025 about eDreams.
Dear Sir/Madam, On April 15th, 2024, I booked tickets via the eDreams platform for a flight from Thessaloniki to Zagreb with Ryanair. The booking was ed and the payment was completed successfully. However, I was never notified by eDreams about the... Read more
Complaint from Nataliya Dzis on 14 March 2025 about eDreams.
Every time I book flight with Ryanair on Ryanair application Edream take money from my account. Edream denied it since I am not a customer. It is froud Ryanair assure me that they do not share my details with Edream. Edream... Read more
Complaint from Michelle R on 01 March 2025 about eDreams.
Opodo Refusing Refund Despite Cancelling Within Trial Period I was wrongly charged €119.99 for an Opodo Prime membership, even though I canceled within the trial period. In December, I booked flights for myself and my mother using two separate Prime trial accounts.... Read more
Complaint from Frustrate and annoyed on 30 December 2024 about eDreams.
I have tried reaching out to Edreams about being overcharged for a flight ticket I bought for a friend using my Prime account. The response I got state I have exceeded the number of people I can buy tickets for... Read more
Complaint from RichieCruse on 14 November 2024 about eDreams.
I found Business Class flights with Turkish Airlines and blocked the price using the eDreams option. I followed the link provided and paid what they asked 2 hours later and was informed the balance should be paid within 3 days. But when... Read more
Complaint from bberisha on 09 November 2024 about eDreams.
Dear to whom it may concern please I am asking for some help, I am Blerta Berisha, I am writing to formally file a complaint against eDreams, a company with its headquarters in Barcelona, Spain. eDreams has charged my bank account three... Read more
Complaint from JG2024 on 11 July 2024 about eDreams.
I bought a ticket with eDreams that included a layover. I received the boarding pass for the first leg but not the second one, and I was informed that I might receive it up to 8 hours before the flight. On... Read more
Complaint from Domingos on 05 July 2024 about eDreams.
Please be aware using e dreams premium membership, forgot to cancel and I was charged 90 Euros on my credit card. Somebody must stop these thieves! Paying 90 Euros for what exactly, thank god I just canceled I don't know... Read more
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