While some customers may still be encountering a bad experience, our sentiment meter has detected a -67% decline in complaints about eDreams over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 23, 2024
Do you have a dispute or had a bad customer experience with eDreams? Submit your eDreams complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of eDreams.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional eDreams complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 87 complaints about eDreams over the last 12 months. The graph below shows a monthly breakdown.
Curious about eDreams's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of eDreams. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of eDreams by calling 844-539-6719. If you want to reach out to eDreams through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Helena BZ on 13 April 2024 about eDreams.
I bought some tickets with them and then the airline changed the flights to a time that was suitable for us. We said we wanted the money back, eDreams started the refund after 10 communications where they said we had... Read more
Complaint from Heidi Page on 03 April 2024 about eDreams.
They are giving me the run a round and have been for two months. I was my prime membership round and I want my air fare refunded. Read more
Scammers!! Watch out for their illegal activity! Booked a flight last week, DID NOT click to be a prime member, never do. And a week later they STOLE 69 dollars from my credit card saying its for prime membership. I... Read more
Complaint from Tita on 15 March 2024 about eDreams.
I bought a multiple destination flights and on the 3rd and last one I was left without flights and no communication. I found I had no flights after chasing multiple times through the EDreams app and unable to get my... Read more
Complaint from maj.rezaie5 on 10 March 2024 about eDreams.
After my ticket cancellation from FLYONE, the most stupid airline company I've ever heard of, they refused to return my payment. After calling and calling and wasting my time. Never trust their fake prices or Prime ss. Read more
Complaint from De Sousa on 08 March 2024 about eDreams.
We were not allowed to board our flight home as we didn’t have a yellow fever vaccine, which we were not informed we needed. Had paid extra for insurance and could not get hold of them to reschedule flight. Still... Read more
Complaint from 1117 on 06 March 2024 about eDreams.
I am writing to file a complaint about management unprofessionally. In relation I’ve received inadequate treatment and I am not happy with the service. I request to change my return date the ticket Read more
Complaint from Chaitu108 on 28 February 2024 about eDreams.
Firstly, I encountered a discrepancy in baggage information promised by eDreams during the flight booking process. Despite their website displaying a baggage allowance of 46kgs, the itinerary provided after booking only showed 23kgs. Despite my efforts to rectify this with eDreams, they refused... Read more
Complaint from bramvh on 27 February 2024 about eDreams.
Edreams emailed me my flight had been cancelled. They refuse any compensation. Read more
Complaint from edis.kasperavicius@gmail.com on 26 February 2024 about eDreams.
I was charged by EDREAMS 54.99 EUR without any purchase on 08/02/2024 at 06:42. I have not made any booking, not requested the PRIME, nothing. I contacted the customer service at customercare@case.edreams.com. Attached the bank statement and personal details, and requested... Read more
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