eDreams complaint: Refund Request for Booking Issue

I booked a flight to India for ZAR 29,098.86 on 31st May 2024 for an important business trip. However, when I arrived at OR Tambo International Airport on 17th June 2024 for my Ethiopian Airlines flight, I was shocked to discover that my name was not on the boarding list.

The Ethiopian Airlines staff directed me to their ticket desk, where I was informed that eDreams had failed to add me to the flight list. They mentioned that such issues are common with eDreams, as you are an American company with frequent booking problems. Due to this oversight, they were unable to assist me in boarding, as all flights are fully booked until next week.

This incident left me stranded at the airport, causing significant embarrassment and forcing me to miss a crucial business engagement in India. Additionally, I have been unable to reach anyone from eDreams to resolve this issue or obtain a refund, which has added to my frustration.