Opodo Complaint Sentiment: Negative

Our sentiment meter has identified a 50% increase in complaints about Opodo over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Opodo's offerings.

Sentiment data last updated on March 28, 2024

Opodo complaint process

Do you have a dispute or had a bad customer experience with Opodo? Submit your Opodo complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Opodo.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Opodo complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Opodo?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Opodo complaints chart

We have received 31 complaints about Opodo over the last 12 months. The graph below shows a monthly breakdown.

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Opodo complaint statistics

Curious about Opodo's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!

160
Total complaints
159
Open Complaints
0
Complaints pending
1
Complaints resolved
1.1
/10 160 ratings

How to contact the customer service of Opodo?

Below, you will find the contact information for the complaint department of Opodo. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
011-44-20-7660-2215
Contact form:

You can contact the customer service of Opodo by calling 011-44-20-7660-2215. If you want to reach out to Opodo through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Opodo reviews: (160)

Authentic experiences shared by our community for your benefit.

Terrible Experience with Opodo Prime Membership

Complaint from Sea Loving Creature on 11 March 2024 about Opodo.

I regret to share my disappointing experience with Opodo Prime membership and their abysmal customer service. Recently, I encountered a distressing situation where I was charged for Prime membership due to a fault in Opodo's system. Despite canceling my Prime... Read more

Comments: 0
Rating:

No full refunds

Complaint from Apple on 02 March 2024 about Opodo.

I had a bad experience with Opodo that s I will never use their services again. In January 2023, I accidentally signed up for Prime membership. Despite my immediate attempts to cancel it, the payment went through and couldn't be... Read more

Comments: 0
Rating:

Return money

Complaint from Nevena on 26 February 2024 about Opodo.

Opodo charged us money for tickets they never sent us. They did not return the money to us. We wrote complaints, but the money is not returned. Read more

Comments: 0
Rating:

Checked Baggage Mismatch

Complaint from Rozer on 25 February 2024 about Opodo.

Dear Sir/Madam,                       OPODO REF: 14752706367    VUELING AIRLINES REF: UKT4JA   With reference to the above booking, I am very disappointed that there has been no communication from any Supervisor/Manager that I was... Read more

Comments: 0
Rating:

Automatic money deductions

Complaint from Vijay Kumar on 25 February 2024 about Opodo.

Hi I am Vijay Kumar, I booked tickets with opodo app 2023. After some time they automatically started my opodo prime membership without my permission and charged 54.99 euro. On 26 January 2024 they automatically deduct again 54.99 euro for... Read more

Comments: 0
Rating:

Charged twice for my flights

Complaint from Isla77 on 19 February 2024 about Opodo.

I paid on the 20/12 for flights from London to KL as well as Opodo prime membership. The website told me the payment had failed so I re booked the next day. When I checked my credit card I found... Read more

Comments: 0
Rating:

Annual fleecing

Complaint from JCN on 12 December 2023 about Opodo.

Having cancelled last year and money was taken anyway. I tried to cancel this year. Despite changing cards they seem to try anyway. Website is terrible and the steps they tell you to take are not there when you look.... Read more

Comments: 0
Rating:

Opodo prime £69

Complaint from Draw money69 on 18 October 2023 about Opodo.

I do not sign any Opodo prime just draw money ,IWant back money £69 Read more

Comments: 0
Rating:

Demon site charge your credit card

Complaint from FU MIAO on 08 October 2023 about Opodo.

This demon site will automatically charge your credit card as its membership fee. And these are without your knowledge. You can't recover your money through a credit card center. It deducts you $89 per month and then the service provided... Read more

Comments: 0
Rating:

Accessing my bank account

Complaint from Patrina Livesey on 15 September 2023 about Opodo.

I have not used Opodo prime for 18 months and despite cancelling my membership and complaining they still try and access 59.99 from my account. Due to this repetitive activity my bank have had to send a text message due to... Read more

Comments: 0
Rating:

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