Opodo complaint?

Do you have a dispute or a bad customer experience with Opodo? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Just looking for information? Search through all 175 Opodo complaints we received.

The number in our data for Opodo is +44-20-7660-2215. Opodo steers customers to the help section first: sign in at opodo.com, open the booking that went wrong and use the help or manage booking options attached to it, because an agent can only act on a booking they can see. Have the booking reference, the passenger names and the email address used at the time ready. Written contact is worth far more than a call here, so after every phone conversation send a short email repeating what was agreed and keep the reply.

One thing to expect: an airline and a travel agency are not the same party. If Opodo made the booking, the airline will usually send you back to Opodo, so start with the agency and record every time you are passed between them. Refund stuck between agency and airline? Start your complaint here and we help you write it up in minutes, drawing on thousands of complaint letters that actually worked.

Opodo Prime is a subscription membership that is often added during checkout and then renews automatically, which is why so many travellers find a charge they were not expecting months later. Cancel it inside your account: sign in at opodo.com, open the Prime or membership section, cancel there before the renewal date and save the confirmation email or a screenshot of the cancellation screen. If you cannot find the option, send the cancellation in writing to customer service so the date is fixed, and note the reference.

Your card statement tells you exactly when the renewal falls. If the money has already gone and the membership was never made clear to you at the moment of booking, you can ask your bank or card issuer to stop further payments while you challenge the charge.

Be precise about what you are claiming: the ticket price, the taxes, or an agency service charge. When an airline cancels a flight that was booked through Opodo, the airline refunds the agency and the agency then has to hand it to you, and that handover is where the delay almost always sits. Request the refund through the help section on the booking, note the reference and the date, then contact the airline separately and ask in writing whether it has already released the money for that reservation. Under EU and UK air passenger rules a cancelled flight gives you the right to a refund, so the argument is about who is sitting on it, not about whether you are owed it. If a refund stalls, put the booking reference, the timeline and what each side told you in your complaint here, and other passengers whose money is stuck at the same agency can back your case up.

So far consumers reported 175 complaints about Opodo here, with an average rating of 1.0 out of 5. The same themes keep returning: refunds that never arrive after a flight is cancelled, Prime membership charges that customers say they never knowingly agreed to, customer service that does not answer or gives a different reply each time, online check-in that fails or is charged for, and costs that only become visible at the end of the booking.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Opodo through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Opodo can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.