My complaint:
At 1pm on bthe 16th December Lufthansa texted me to say that our family flight to Munich was cancelled. They ed it by email. Opodo refused to accept that it was cancelled – even when they were unable to book me on to the (cancelled) flight. The following day I sent them a screenshot from Lufthansa showing that the flight was cancelled.
Since then I have disputed the payment through my credit card.They still refuse to accept that the flight has been cancelled. I have given up on trying to get back ovr £800 spebt on transfers and parjing associated with the flight.
I am completely bemused that they claim the flight went ahead. I’m bemused that, in this day and age, a company can behave like thios and remain in business.
Suggested solution:
I would like a full refund - and an apology for the time and stress invested to try and get a semi-equitable outcome
