My complaint:
Opodo Refusing Refund Despite Cancelling Within Trial Period
I was wrongly charged €119.99 for an Opodo Prime membership, even though I canceled within the trial period.
In December, I booked flights for myself and my mother using two separate Prime trial accounts. In February, Opodo informed me that, since the same payment card was used, my membership was considered a duplicate. However, Opodo does not warn users about payment card restrictions when signing up, nor does it have a system in place to detect and notify users of this issue beforehand.
Customer support ed that my mother’s membership was canceled, but mine was reactivated, leading to the charge on February 18, 2025. They claimed I was ineligible for a refund because I had previously used a Prime trial—something that was never clearly communicated when I signed up. I even offered to return the €42.89 discount I received in exchange for a refund, but Opodo refused.
Opodo’s own terms and conditions state:
4.2. Right to Withdraw
“You have a Withdrawal Period of 14 days from the beginning of the first Prime Term or, if applicable, from the beginning of the Trial Period, to withdraw from Prime without giving any reason. This right is separate from, and in addition to, your right to cancel set out in the ‘Cancellation’ section.”
Despite following this policy and canceling within the required timeframe, Opodo has refused to provide any solution or refund. All written and verbal communication has denied my request, which is unfair and unacceptable.
I am warning others to be cautious when signing up for an Opodo Prime trial. If this issue is not resolved, I will escalate my complaint further.
Suggested solution:
I expected them to refund me as per their right to withdraw policy as they have been misleading.
