eDreams complaint: extra check in fee

I booked a flight via edreams from Rome to Palermo on june 8th, operated by Ryan Air. Two days before departure I get an email from e dreams to check in.

Trying to do that I get the message that for this flight online check in is not possible, I should check in at the airport. On my Ryan air account the flight didn’t even show up, because obviously it was booked through e dreams. At the airport I get a nasty surprise: I had to pay 180 euros for late check in, for three people. I kept getting emails from edreams for the check in even days after that.

When complaining and trying to get a refund from them I got the answer that it’s none of their business, I should complain with the airline. Now I know very well that Ryan Air requires online check in. As the flight was through edreams that wasn’t possible. So why should I pay 180 euros more? e dreams never mentioned these additional costs obviously, otherwise I would have booked with another company and paid a lot less. At the airport I was told that e dreams uses to do that with a lot of customers. Never again will I book with this fraud-company and I hope other people understand what this company is doing too!