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eDreams complaint: Issued False Ticket!!!!

Unresolved Travel
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Filed 8 Jun 2022 by Nikki

I booked a ticket in May 2021 from London to Cyprus to go to my Dad’s funeral. Unfortunately the route was through 3 cities (Frankfurt, Vienna, Athens) but I was desperate so I booked it. The day before the flight, Lufthansa let me know that I will not able to board in Germany because of some time limitation of going between EU and non EU countries. So I canceled the ticket. It was not refundable but could book an alternate flight.

Fast forward to May 2022. I book a new ticket for June 2023. Two weeks later, I receive a travel document via email w a digital ticket number from London to Larnaca on June 9 2022 via Munich. I spend one month trying to change this but never any word back from eDreams, after a dozen calls. I also call directly to Lufthansa, which doesn’t help because all must be changed via the travel agent. Then the day before the flight, eDreams says the June 9 2022 ticket is NOT VALID as it never got ticketed. HUH????? Unacceptable.

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Discussion

2 comments

  1. NikkiA

    edreams copped to their mistake a week ago and refunded the full cost of the ticket and offered a $100 rebate on a new ticket through them. The refund was a feeling of enormous relief as I thought I had blown it and lost the ticket. The stress and the effort to get to that point was something on another level, however...I would not want anyone to have to go through that.

    Reply

  2. NikkiA

    Besides re-issuing a ticket for the correct dates, a full refund was the next best solution. I have a sense that refunds don't come easily, so I'm extremely thankful!

    Reply

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