While some customers may still be encountering a bad experience, our sentiment meter has detected a -67% decline in complaints about eDreams over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 28, 2024
Do you have a dispute or had a bad customer experience with eDreams? Submit your eDreams complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of eDreams.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional eDreams complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 87 complaints about eDreams over the last 12 months. The graph below shows a monthly breakdown.
Curious about eDreams's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of eDreams. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of eDreams by calling 844-539-6719. If you want to reach out to eDreams through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Hello My eDreams booking reference number 4949741428 for travelling from London - Cairo - Amman - London from 09042020 to 15042020. The flight got cancelled due to Covid and I requested for the refund. eDreams initially offered me voucher code, which I... Read more
Complaint from dankelly on 07 October 2021 about eDreams.
I have been trying to get a refund off e-dreams for months. It is almost impossible to get hold of them. Their 0800 number has been disconnected, so at my own expense I have to ring them and wait on the... Read more
Complaint from Annelies on 05 October 2021 about eDreams.
I am trying to get my boarding passes as I am leaving for Spain tomorrow with AirEuropa. I got the app, but I cannot request my boarding passes through there. I have contacted your customer service twice. The second time a certain... Read more
Complaint from eataton1@hotmail.co.uk on 05 October 2021 about eDreams.
I made an online booking on 2102021 to travel to Malta on 5112021 returning to London on 9112021. £176.02 was debited from my credit card but I have received no ation of booking nor booking reference. I went to the... Read more
Complaint from lizette on 21 September 2021 about eDreams.
i need to speak to an agent and their website and or telephone call method is totally useless. Read more
Complaint from capricorn on 15 September 2021 about eDreams.
we had a flight cancelled by quantas on the 10th feb.we requested a full refund through edreams immediately,and have been waiting since then. quantas transferred an amount of $696.15 back to e dreams on the 17th of june. reference no.-6855515917. Read more
j bought two arline tickets from Southampton to Glasgow and your company putt the wrong surname on the second passengerand didn't have the decengy to change It back so I had to buy a 3rd ticket Read more
Complaint from JANIDR on 30 August 2021 about eDreams.
I feel I have been wrongly charged and treated unfairly in this matter, so your help with this dispute is highly valued and highly appreciated. Summary: To recap the issue at hand, I have been unfairly charged $1,350.08 USD by a travel... Read more
Complaint from kenneth.cameron@fraserbrooks.com on 25 August 2021 about eDreams.
i’ve spent hours waiting on phones and also waiting to hear back from you fkight reference is 7698457339 i simply want to fly a week earlier i call and cut off o must sort this noe i’m getting depressed by your inefficiency Read more
Complaint from Yara Freitas on 08 August 2021 about eDreams.
My name is Yara Freitas, And this week I tried buying a ticket for my family to go from Lisbon to Fortaleza. (3 people). When we're buying there was no ation number, and I never got a ation ticket. The charges were... Read more
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