While some customers may still be encountering a bad experience, our sentiment meter has detected a -67% decline in complaints about eDreams over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 28, 2024
Do you have a dispute or had a bad customer experience with eDreams? Submit your eDreams complaint through our platform to support its escalation, prompting their customer service to resolve it.
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Finally, we can turn your complaint into a professional eDreams complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 87 complaints about eDreams over the last 12 months. The graph below shows a monthly breakdown.
Curious about eDreams's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of eDreams. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of eDreams by calling 844-539-6719. If you want to reach out to eDreams through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Elizma Stemmet on 23 January 2022 about eDreams.
We booked a ticket for our daughter to fly from US to South Africa. Then US banned SA due to omicron. We canceled the ticket and in writing was told we could get our money back in 2 weeks. Now... Read more
Complaint from singhjasbeer01@yahoo.co.uk on 08 January 2022 about eDreams.
i had booked 4 tickets 5 months ago and one day before our flight we did our PCR TEST£500 and tried to check in boarding passes through app but some reason it doesnt work so i called to agent to... Read more
Complaint from GGJ on 30 December 2021 about eDreams.
They transferred the refund sum of my cancelled flight to a bank account that is not mine. Their customer service is not responding over 48 hours. Read more
Complaint from Tyfa on 27 December 2021 about eDreams.
Worst experience ever. When i was making a booking the screen displayed R3103 and that is what i approved... but they took R4570 from my account...When i did a follow up was told its not their fault but the airlines... Read more
WHERE IS MY REFUND!!!Since 22 of November Edreams send this message to me,Your booking has been refunded on November 22, 2021. Please be advised that it may take between 3 to 7 business days to receive your refund!!!-Today is 14122021... Read more
Complaint from CarolDsouza on 13 December 2021 about eDreams.
As per their company policy if cancelled within certain hours of booking it did say free cancellation with full refund but i haven’t been refunded the correct amount. I paid £756.31 and got refunded just £131.34. This is totally fraud and I... Read more
Complaint from Umair.imtiaz on 07 December 2021 about eDreams.
I made mistake of buying flight ticket through edreamsto travel in March 2020. Due to pandemic I could not travel and edreams refused to refund tickets but agreed to give travel credits to use for my travel. I have... Read more
Complaint from Domlou on 01 December 2021 about eDreams.
Due to these uncertain times, I was forced to rebook my flight of December 1st 2021 at 8.45am from Vancouver to Brussels and postpone my plans due to professional reasons. For that, I did request a rebooking through the edreams... Read more
Complaint from MidgeMc on 09 November 2021 about eDreams.
I accidently hit the cancellation button of my flight under the Manage Booking options. I did not mean to press this button, but the one underneath it. There was no ation of cancelling my flight and when I returned to... Read more
Complaint from Ariz on 07 November 2021 about eDreams.
I am writing to you to raise an issue about: Travel Agents The issue that I have experienced was: I am trying last 2 weeks to change my ticket and who l talked in this company. they all told me so... Read more
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