While some customers may still be encountering a bad experience, our sentiment meter has detected a -67% decline in complaints about eDreams over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 26, 2024
Do you have a dispute or had a bad customer experience with eDreams? Submit your eDreams complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of eDreams.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional eDreams complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 87 complaints about eDreams over the last 12 months. The graph below shows a monthly breakdown.
Curious about eDreams's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of eDreams. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of eDreams by calling 844-539-6719. If you want to reach out to eDreams through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from VeroS on 12 December 2023 about eDreams.
Hi, I did a first booking with edreams; I needed to change the dates so I called and the agent said he changed it and asked me $470 which I paid. I realized one week before to go that my flight... Read more
Complaint from tfdmg1jginete on 06 December 2023 about eDreams.
They generated me an airline booking reference and ticket which it did not exist to the airline. And they Edreams cancelled it and no refund Read more
Complaint from Julie Fenech on 26 November 2023 about eDreams.
I booked 2 flights today (flight booking reference 13474865529) as a Christmas present for my brother Victor Fenech and my Son Tyron Fenech. I chose your Travel Insurance approximately $20.00 per person to cover any unexpected flight changes or... Read more
Complaint from lena5910 on 22 November 2023 about eDreams.
I booked hotel in Rome via eDreams quite in advance and then , a month in advance of our trip we were informed that hotel we selected and paid for can't our stay and suggest to rebook for another... Read more
Complaint from Msalem on 16 November 2023 about eDreams.
For the past year, I have been going back-and-forth with this company in regards to a refund for my flight cancellation. It has been verified by the airlines that they have refunded the money back to eDreams E dreams has... Read more
Complaint from LBC on 13 November 2023 about eDreams.
I booked tickets using edream but chose not to subscribe to their Prime subscriptions. Nevertheless, they are still sending me promo material by email. I used the unsubscribe link (there are two on the email). NEITHER WORKS. See screenshot. Also, I tried to... Read more
Complaint from FrustratedGuy on 10 November 2023 about eDreams.
I bought a ticket from Madrid to Cancun but I could not reach Spain due to visa restrictions. No reply to emails and the company they directed me redirects me to them to ask for a refund. I can't get... Read more
Complaint from Majella on 07 November 2023 about eDreams.
information. This lack of accessible customer support left me feeling not just disappointed but abandoned. Adding to this, I had previously applied for airport assistance due to my physical disability. The complete failure on eDreams' part to engage with me regarding... Read more
Complaint from Marisa Henriques on 07 November 2023 about eDreams.
I bought a trip online in the application and everything was correct, I wanted to go from Lisbon to Manchester, and at the end of paying, Manchester Lisbon appeared, in other words it was changed without my consent now, I'm... Read more
Complaint from mackayd on 26 October 2023 about eDreams.
charged for accommodation twice and never booked into Read more
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