eDreams Complaint Sentiment: Neutral

Our sentiment meter has detected that eDreams complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with eDreams, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 29, 2024

eDreams complaint process

Do you have a dispute or had a bad customer experience with eDreams? Submit your eDreams complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of eDreams.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional eDreams complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about eDreams?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

eDreams complaints chart

We have received 94 complaints about eDreams over the last 12 months. The graph below shows a monthly breakdown.

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eDreams complaint statistics

Curious about eDreams's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!

300
Total complaints
298
Open Complaints
0
Complaints pending
2
Complaints resolved
1.1
/10 300 ratings

How to contact the customer service of eDreams?

Below, you will find the contact information for the complaint department of eDreams. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
844-539-6719
Contact form:

You can contact the customer service of eDreams by calling 844-539-6719. If you want to reach out to eDreams through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

eDreams reviews: (300)

Authentic experiences shared by our community for your benefit.

Money deducted from my bank account

Complaint from Mohamed Adel Mostafa on 17 February 2024 about eDreams.

I hope this message finds you well. I am writing to bring to your attention an issue regarding my bank account. I recently noticed that an unauthorized deduction was made from my bank account by Edreams Prime. I did not subscribe... Read more

Comments: 0
Rating:

Stay away from eDreams bookings!!!

Complaint from KvD on 06 February 2024 about eDreams.

They will take your money for a booking but o-boy the moment you cancel your flights and ask for a refund the true colours comes out!! They do not want to refund you, it does not matter how many phone calls... Read more

Comments: 0
Rating:

They cancelled my flight and didn’t give a refund

Complaint from cc520 on 13 January 2024 about eDreams.

My partner booked a flight through edreams. They cancelled it and stated that they didn’t charge him but the money was taken from his account when he booked the ticket. It is very hard to reach them. Read more

Comments: 0
Rating:

Prime membersship

Complaint from Pooooppy on 05 January 2024 about eDreams.

They charge a credit card without informing… even i cannot cancel my membership… if i call they say wait until it is valid.. then they charge again… they charge even the old credit card which is not in use.. Read more

Comments: 0
Rating:

Fraud

Complaint from User223344 on 21 December 2023 about eDreams.

I deeply regret to share my extremely disappointing experience with eDreams recently. Despite prior assurances and ation in our correspondence, I faced a highly inconvenient situation upon my arrival at the airport. To my dismay, the ticket, which I was assured... Read more

Comments: 0
Rating:

No refund amount

Complaint from Har123 on 21 December 2023 about eDreams.

20 Dec I make booking for my sister to travel from lca cyprus to atq India amd today 21 dec i make cancel of my ticket and ask refund they give me cost of 337€ they writen in there... Read more

Comments: 0
Rating:

Refund not recieved for trip canceled by supplyer

Complaint from ronitdoron on 18 December 2023 about eDreams.

I have made three reservations for me and my wife and two other couples. the reservation numbers: All the reservations include: - a flight from TLV-CPH with Pegasus on 10/12/2023. - 5 nights staying in a standard room at Copenhagen at Scandic Palace Copenhagen. -... Read more

Comments: 0
Rating:

booking ref 12950796199

Complaint from VeroS on 12 December 2023 about eDreams.

Hi, I did a first booking with edreams; I needed to change the dates so I called and the agent said he changed it and asked me $470 which I paid. I realized one week before to go that my flight... Read more

Comments: 0
Rating:

unable to give my refund

Complaint from tfdmg1jginete on 06 December 2023 about eDreams.

They generated me an airline booking reference and ticket which it did not exist to the airline. And they Edreams cancelled it and no refund Read more

Comments: 0
Rating:

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