eDreams complaint: They changed my travel destination

Name: They changed my travel destination
Item: eDreams
Rating: 1
Author: Marisa

Open 7 Nov 2023 90 views Travel

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Filed 7 Nov 2023 by Marisa

I bought a trip online in the application and everything was correct, I wanted to go from Lisbon to Manchester, and at the end of paying, Manchester Lisbon appeared, in other words it was changed without my consent now, I’m being robbed because it’s not my mistake but the application’s, at this point I just want my money back

eDreams complaint: They changed my travel destination — Photo Marisa uploaded with this complaint

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Case details

Status: Open
Company: eDreams
Filed: 7 Nov 2023
Rating: 1/5
Desired resolution: Gostari apenas que me devolvam o dinheiro pois o erro não foi meu e sim da aplicação deles
Problem: Booked route reversed at payment
About: flight booking

Progress

Filed
Company notified
Company replied
Resolved

7 Nov 2023 Complaint filed and published
7 Nov 2023 Message from Bizzy: we notified eDreams about this complaint.

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