eDreams complaint: App does not work and chat service is not responding

Complaint from Annelies reported on 05 October 2021 about eDreams

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My complaint:

I am trying to get my boarding passes as I am leaving for Spain tomorrow with AirEuropa.

I got the app, but I cannot request my boarding passes through there.

I have contacted your customer service twice. The second time a certain ‘Rima’ said he she would look into it but that was over 1 hour ago and heshe is not responding anymore. Now they seem to have me put back in the queue

Suggested solution:

SEND ME MY BOARDING PASSES, this is causing me A LOT of stress and I will NEVER fly withe dreams or aireuropa again!

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