eDreams complaint: 10500054547

on 25 January 2023 about eDreams in category Travel

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My complaint:

I was charged an extra 54.99 Euros for no reason after a return trip Rome-Bucharest-Rome. I filed a complaint, I cancelled my credit card and reported to the bank and to the police as fraud.
I received the attached email on Nov 22, 2022, but until now no refund was made. Just this morning checked again.
I made several communications, I was informed that I will get an update of the situation in 72 hours. Nothing, nothing.
As mentioned – I cancelled my previous credit card. In order to make the refund I suppose you need the IBAN of my bank. Nobody asked for that, so how the refund could be done? Very appreciated if you could clarify the situation. Regards

Suggested solution:

Returning my money. I would appreciate if this could be done asap, as is taking an awful amount of time. Also, I would like to receive by email a proof of payment. Thanks and regards

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