eDreams complaint: eDreams took my money, messed up, but will NOT refund my money

I made a reservation for my daughter on 10MAY2022. When I called them 2 days later for ation they said they could not issue the tickets because the price went up. I tried to send more funds but it would not process. So I told them to cancel the deal, since they messed up and they agreed I would get a full refund. I actually bought the same flight from Kiwi for $2,000 pesos less on the same day.

They have ALWAYS claimed they will give me my refund, but just dont do it!!! They blame the airlines.
In this case, there NEVER even was a ticket since the DEAL did not go thru.

In September 2022, I found their offices in Miami, even though they moved. But of course no one was there. They just use a front for receving messages, etc.

I have bank statements showing the 19,704 pesos equivalent to $962.42 USD deducted from my account with reference numbers and authorization.

Please help me with this obviously shady company!