eDreams complaint: No customer care and refusal to refund in full
Filed 27 Feb 2022 by Lore
I used EDreams for the first time in my life ( I regret it) to book four tickets to Austria for June 2022. I paid extra to have flexibility to change travel dates and paid refi d insurance. I realized within 24 hours of reserving the booking dates were wrong and have been attempting to call the US phone number several times. One cannot get through and the system hangs up on the customer ! I attempted the online robot chat Kris and to connect to agents. They disconnected me without helping me. They lied texting someone will call me within 2 days! That never happened. I emailed customer care, the CEO, management team without resolution. I booked my flights now directly with Lufthansa and want my money back from your fraudulent company!
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