eDreams complaint: Refund for ticket

Hi. I am Gohar Najaryan. Writing you on refund of my ticked bought for 7th august, 2022. As the flight departure time was changed by Flyone and I had a connected flight, it resulted impossible for me to travel and I lost my ticket. Flyone promised a quix refund but they didn’t proceed it since now.

I have received a ation on on 8 April, 2023 from Flyone on refund of my ticket, purchased from Edreams site.The refund has been processed to your(Edreams) account.
This is the letter: Attaching the screenshot as well.
Hello, MRS NAJARYAN,
We apologize for the inconvenience caused.
Refund has been processed to agency accountweb-site where you purchased the ticket.
Within 1-15 days working days – please contact them to receive your money
Reservation number : W35CWY
Total amount for refund : 1716 EUR agency account 57 EUR credit card
Thank you for understanding
When can I receive the refund to my credit card?