eDreams complaint: Ticket Changes are being made impossible

We have been trying for months (this issue with E-dreams has actually been going for over two years ever since we had to put our tickets on hold due to Covid) to get Edreams to change our tickets. Their customer support chain is beyond retarded and makes it impossible to actually speak to the person authorised to make the changes and take payment for changes in fares.

We have contaced the helpdesk (phone and chat) over a dozen times trying to get person from the correct department to give us a call. All we want to do is the proposed ticket changes that department emailed us about over a month ago. However, they send this from a noreply email addres. They only option you then have is to go onto the chat or phone them and request this department to phone you back.

We have tried this over a dozen times and everytime we get the same bogus email saying that they tried to get a hold of us but were unable to and as such can’t process our request any further. We have given them multiple phone numbers to call and an email address, none which have been contacted before that email is sent out.

We have once received a call from an agent in London, proving that the number we have given them is correct and works. So whatever the reason they aren’t dialing the right number, if they are calling at all, is an absolute mystery to us. We are completely stuck with this process now with our flights less than a month away. We don’t know what to do anymore! Please help us!