eDreams complaint: I was scammed

I booked a flight for 6-14-23 returning 6-17-23. This was for a funeral. I paid $22 extra in case I needed to reschedule. I went on eDreams and there was trouble scheduling because when i put the new date in 6-12, it showed 12-6, which was more than 60 days before or after the original travel date.

I went to ‘chat’ on the site and they couldn’t help me but someone called from London on May 19,2023 from 44 2034336900. I spoke to a lady who went on the site from where she was and said that there was something wrong and that I would have to go to the frontier airlines site to reschedule. While I was on the phone she also went to the site. When I tried to put in the date, a box came up that did not allow me to reschedule. We tried for ½ hour to no avail. She apologized and agreed that I would need to cancel the flight and get a refund that would take 10 days. At that time I found a flight on Frontier for $88 round trip. So I booked it.

I looked to see if I got my refund on my credit card site and saw that I received $73 of the $148.76 eDreams charged me. Again, it was not my fault that I was unable to reschedule with eDreams. I have spent numerous hours with chat and they finally gave me the contact info after I explained that I would be going to the Arizona State Consumer Protection Agency.
On Twitter there are hundreds of people that have been taken advantage of also…. there are no good reviews. They need to be stopped

I received less than half of my refund and I have seen the reviews for eDreams… none of them are good. This is worrying me because I feel I have been scammed. I am hoping that this matter is remedied immediately and to my satisfaction..The fees I was charged are ridiculous as I was forced to cancel my flight.